If you are confguring a network printer and are experiencing problems here are some troubleshooting steps.
Does the printer have an IP address?
Ensure that the printer is connected to the network and has an IP address. Refer to your printer documentation for specific information on how to view/configure the printer IP address.
Can you ping the printer?
Open a terminal window and run "ping ip.address.of.printer". If you don't get a response there could be a network configuration problem. If you can't ping the printer HPLIP will not function correctly.
Does running snmpwalk get a response from the printer?
Run:
snmpwalk -Os -c public -v 1 ip.address.of.printer 1.3.6.1.4.1.11.2.3.9.1.1.7.0
You should get a response like (varies depending on the printer model):
enterprises.11.2.3.9.1.1.7.0 = STRING: "MFG:Hewlett-Packard;CMD:PJL,MLC,BIDI-ECP,PCL,POSTSCRIPT,PCLXL;MDL:hp LaserJet 3380;CLS:PRINTER;DES:Hewlett-Packard LaserJet 3380;MEM:23MB;COMMENT:RES=1200x1;"
If you do not get this sort of response then there is a problem with your snmp configuration. Ensure that the required dependencies for snmp are installed and/or refer to your distro documentation.
Ensure that the correct ports are open.
Make sure that port 161 (udp and tcp), port 162 (udp and tcp) and port 9100 (udp and tcp) are open through your firewall. If these are not open then HPLIP will not function.
Cant setup Photosmart C6283
Hi, I have some problem with setup my Photosmart c6283. I have hplip 3.9.12-5 installed on Arch Linux x86_64. I had included myself in the lp group but nothing.
Input from hp-setup -g:
HP Linux Imaging and Printing System (ver. 3.9.12)
Printer/Fax Setup Utility ver. 9.0
Copyright (c) 2001-9 Hewlett-Packard Development Company, LP
This software comes with ABSOLUTELY NO WARRANTY.
This is free software, and you are welcome to distribute it
under certain conditions. See COPYING file for more details.
hp-setup[8942]: debug: param=
hp-setup[8942]: debug: Starting GUI loop...
Searching... (bus=net, timeout=5, ttl=4, search=(None) desc=0, method=mdns)
hp-setup[8942]: debug: Probing bus: net
hp-setup[8942]: debug: Outgoing: (44)
hp-setup[8942]: debug: 0000: 00 00 00 00 00 01 00 00 00 00 00 00 0f 5f 70 64 ............._pd
hp-setup[8942]: debug: 0010: 6c 2d 64 61 74 61 73 74 72 65 61 6d 04 5f 74 63 l-datastream._tc
hp-setup[8942]: debug: 0020: 70 05 6c 6f 63 61 6c 00 00 0c 00 01 p.local.....
hp-setup[8942]: debug: Incoming: (300)
hp-setup[8942]: debug: 0000: 00 00 84 00 00 01 00 01 00 00 00 03 0f 5f 70 64 ............._pd
hp-setup[8942]: debug: 0010: 6c 2d 64 61 74 61 73 74 72 65 61 6d 04 5f 74 63 l-datastream._tc
hp-setup[8942]: debug: 0020: 70 05 6c 6f 63 61 6c 00 00 0c 00 01 c0 0c 00 0c p.local.........
hp-setup[8942]: debug: 0030: 00 01 00 00 00 0a 00 23 20 50 68 6f 74 6f 73 6d .......# Photosm
hp-setup[8942]: debug: 0040: 61 72 74 20 43 36 32 30 30 20 73 65 72 69 65 73 art C6200 series
hp-setup[8942]: debug: 0050: 20 5b 34 33 30 37 38 35 5d c0 0c c0 38 00 21 00 [430785]...8.!.
hp-setup[8942]: debug: 0060: 01 00 00 00 0a 00 10 00 00 00 00 23 8c 07 68 70 ...........#..hp
hp-setup[8942]: debug: 0070: 63 6f 6c 6f 72 c0 21 c0 38 00 10 00 01 00 00 00 color.!.8.......
hp-setup[8942]: debug: 0080: 0a 00 99 09 74 78 74 76 65 72 73 3d 31 08 71 74 ....txtvers=1.qt
hp-setup[8942]: debug: 0090: 6f 74 61 6c 3d 31 1a 70 64 6c 3d 61 70 70 6c 69 otal=1.pdl=appli
hp-setup[8942]: debug: 00a0: 63 61 74 69 6f 6e 2f 76 6e 64 2e 68 70 2d 50 43 cation/vnd.hp-PC
hp-setup[8942]: debug: 00b0: 4c 1a 74 79 3d 50 68 6f 74 6f 73 6d 61 72 74 20 L.ty=Photosmart
hp-setup[8942]: debug: 00c0: 43 36 32 30 30 20 73 65 72 69 65 73 24 70 72 6f C6200 series$pro
hp-setup[8942]: debug: 00d0: 64 75 63 74 3d 28 48 50 20 50 68 6f 74 6f 73 6d duct=(HP Photosm
hp-setup[8942]: debug: 00e0: 61 72 74 20 43 36 32 30 30 20 73 65 72 69 65 73 art C6200 series
hp-setup[8942]: debug: 00f0: 29 0b 70 72 69 6f 72 69 74 79 3d 33 30 1e 61 64 ).priority=30.ad
hp-setup[8942]: debug: 0100: 6d 69 6e 75 72 6c 3d 68 74 74 70 3a 2f 2f 68 70 minurl=http://hp
hp-setup[8942]: debug: 0110: 63 6f 6c 6f 72 2e 6c 6f 63 61 6c 2e c0 6d 00 01 color.local..m..
hp-setup[8942]: debug: 0120: 00 01 00 00 00 0a 00 04 c0 a8 01 03 ............
hp-setup[8942]: debug: Response: ID=0 FLAGS=0x8400 Q=1 A=1 AUTH=0 ADD=3
hp-setup[8942]: debug: Q: _pdl-datastream._tcp.local. TYPE=12 CLASS=1
hp-setup[8942]: debug: PTR: Photosmart C6200 series [430785]._pdl-datastream._tcp.local.
hp-setup[8942]: debug: SRV: hpcolor.local. TTL=16 PRI=0 WT=0 PORT=9100
hp-setup[8942]: debug: TXT: {'product': '(HP Photosmart C6200 series)', 'ty': 'Photosmart C6200 series', 'adminurl': 'http://hpcolor.local.', 'qtotal': '1', 'priority': '30', 'pdl': 'application/vnd.hp-PCL', 'txtvers': '1'}
hp-setup[8942]: debug: A: 192.168.1.3
hp-setup[8942]: debug: Outgoing: (91)
hp-setup[8942]: debug: 0000: 00 00 00 00 00 01 00 01 00 00 00 00 0f 5f 70 64 ............._pd
hp-setup[8942]: debug: 0010: 6c 2d 64 61 74 61 73 74 72 65 61 6d 04 5f 74 63 l-datastream._tc
hp-setup[8942]: debug: 0020: 70 05 6c 6f 63 61 6c 00 00 0c 00 01 c0 0c 00 0c p.local.........
hp-setup[8942]: debug: 0030: 00 01 00 00 ff ff 00 23 20 50 68 6f 74 6f 73 6d .......# Photosm
hp-setup[8942]: debug: 0040: 61 72 74 20 43 36 32 30 30 20 73 65 72 69 65 73 art C6200 series
hp-setup[8942]: debug: 0050: 20 5b 34 33 30 37 38 35 5d c0 0c [430785]..
hp-setup[8942]: debug: Outgoing: (91)
hp-setup[8942]: debug: 0000: 00 00 00 00 00 01 00 01 00 00 00 00 0f 5f 70 64 ............._pd
hp-setup[8942]: debug: 0010: 6c 2d 64 61 74 61 73 74 72 65 61 6d 04 5f 74 63 l-datastream._tc
hp-setup[8942]: debug: 0020: 70 05 6c 6f 63 61 6c 00 00 0c 00 01 c0 0c 00 0c p.local.........
hp-setup[8942]: debug: 0030: 00 01 00 00 ff ff 00 23 20 50 68 6f 74 6f 73 6d .......# Photosm
hp-setup[8942]: debug: 0040: 61 72 74 20 43 36 32 30 30 20 73 65 72 69 65 73 art C6200 series
hp-setup[8942]: debug: 0050: 20 5b 34 33 30 37 38 35 5d c0 0c [430785]..
hp-setup[8942]: debug: Found 1 devices
hp-setup[8942]: debug: Cache miss: photosmart_c6200_series
hp-setup[8942]: debug: Reading file: /usr/share/hplip/data/models/models.dat
hp-setup[8942]: debug: Searching for section [photosmart_c6200_series] in file /usr/share/hplip/data/models/models.dat
hp-setup[8942]: debug: Found section [photosmart_c6200_series] in file /usr/share/hplip/data/models/models.dat
hp-setup[8942]: debug: hp:/net/Photosmart_C6200_series?zc=hpcolor: back_end:hp is_hp:True bus:net model:Photosmart_C6200_series serial: dev_file: host:hpcolor zc:hpcolor port:1
hp-setup[8942]: debug: hp:/net/Photosmart_C6200_series?zc=hpcolor: back_end:hp is_hp:True bus:net model:Photosmart_C6200_series serial: dev_file: host:hpcolor zc:hpcolor port:1
hp-setup[8942]: debug: hp:/net/Photosmart_C6200_series?zc=hpcolor: back_end:hp is_hp:True bus:net model:Photosmart_C6200_series serial: dev_file: host:hpcolor zc:hpcolor port:1
hp-setup[8942]: debug: Unable to open file installer/distros.dat for reading.
hp-setup[8942]: debug: []
hp-setup[8942]: debug: hp:/net/Photosmart_C6200_series?zc=hpcolor: back_end:hp is_hp:True bus:net model:Photosmart_C6200_series serial: dev_file: host:hpcolor zc:hpcolor port:1
hp-setup[8942]: debug: {'hp:/net/Photosmart_C6200_series?zc=hpcolor': ['Photosmart_C6200']}
hp-setup[8942]: debug: hp:/net/Photosmart_C6200_series?zc=hpcolor: back_end:hp is_hp:True bus:net model:Photosmart_C6200_series serial: dev_file: host:hpcolor zc:hpcolor port:1
hp-setup[8942]: debug: Photosmart_C6200_2
hp-setup[8942]: debug: (CUPS 1.2.x) Getting list of PPDs using CUPS_GET_PPDS...
hp-setup[8942]: debug: CUPS PPD base path = /usr/share/cups/model
hp-setup[8942]: debug: Foomatic PPD base path = /usr/share/ppd
hp-setup[8942]: debug: Matching PPD list to model photosmart_c6200_series...
hp-setup[8942]: debug: Found match: lsb/usr/HP/hp-photosmart_c6200_series-hpijs.ppd.gz
hp-setup[8942]: debug: Found match: drv:///hp/hpijs.drv/hp-photosmart_c6200_series-hpijs.ppd
hp-setup[8942]: debug: Found match: drv:///hp/hpcups.drv/hp-photosmart_c6200_series.ppd
hp-setup[8942]: debug: [('lsb/usr/HP/hp-photosmart_c6200_series-hpijs.ppd.gz', []), ('drv:///hp/hpijs.drv/hp-photosmart_c6200_series-hpijs.ppd', []), ('drv:///hp/hpcups.drv/hp-photosmart_c6200_series.ppd', [])]
hp-setup[8942]: debug: 3 matches found. Selecting based on PDL: Host > PS > PCL/Other
hp-setup[8942]: debug: No specific PDL located. Defaulting to first found PPD file.
hp-setup[8942]: debug: addPrinter('Photosmart_C6200_2', 'hp:/net/Photosmart_C6200_series?zc=hpcolor', '', '', 'lsb/usr/HP/hp-photosmart_c6200_series-hpijs.ppd.gz', '')
hp-setup[8942]: debug: addPrinter() returned (0, client-error-forbidden)
hp-setup[8942]: debug: hp:/net/Photosmart_C6200_series?zc=hpcolor: back_end:hp is_hp:True bus:net model:Photosmart_C6200_series serial: dev_file: host:hpcolor zc:hpcolor port:1
hp-setup[8942]: debug: {'hp:/net/Photosmart_C6200_series?zc=hpcolor': ['Photosmart_C6200']}
error: Printer queue setup failed. Please restart CUPS and try again.
Done.
Installation goes fine, when I add myself to root group, but then I have another error.
Input from hp-toolbox -g:
HP Linux Imaging and Printing System (ver. 3.9.12)
HP Device Manager ver. 15.0
Copyright (c) 2001-9 Hewlett-Packard Development Company, LP
This software comes with ABSOLUTELY NO WARRANTY.
This is free software, and you are welcome to distribute it
under certain conditions. See COPYING file for more details.
warning: Reportlab not installed. Fax coverpages disabled.
warning: Please install version 2.0+ of Reportlab for coverpage support.
hp-toolbox(UI)[8969]: debug: Initializing toolbox UI (Qt4)...
hp-toolbox(UI)[8969]: debug: HPLIP Version: 3.9.12
hp-toolbox(UI)[8969]: debug: Loading user settings...
hp-toolbox(UI)[8969]: debug: FAB command: /usr/bin/hp-fab
hp-toolbox(UI)[8969]: debug: Scan command:
hp-toolbox(UI)[8969]: debug: Auto refresh: False
hp-toolbox(UI)[8969]: debug: Auto refresh rate: 30
hp-toolbox(UI)[8969]: debug: Auto refresh type: 1
hp-toolbox(UI)[8969]: debug: Systray visible: 0
hp-toolbox(UI)[8969]: debug: Systray messages: 0
hp-toolbox(UI)[8969]: debug: Last used device URI: hp:/net/Photosmart_C6200_series?ip=192.168.1.3
hp-toolbox(UI)[8969]: debug: Last used printer:
hp-toolbox(UI)[8969]: debug: Working directory: .
hp-toolbox(UI)[8969]: debug: Connecting to com.hplip.StatusService (try #1)...
hp-toolbox(UI)[8969]: debug: Running hp-systray: /usr/bin/hp-systray --force-startup
hp-toolbox(UI)[8969]: debug: Waiting for hp-systray to start...
HP Linux Imaging and Printing System (ver. 3.9.12)
System Tray Status Service ver. 2.0
Copyright (c) 2001-9 Hewlett-Packard Development Company, LP
This software comes with ABSOLUTELY NO WARRANTY.
This is free software, and you are welcome to distribute it
under certain conditions. See COPYING file for more details.
hp-toolbox(UI)[8969]: debug: Connecting to com.hplip.StatusService (try #2)...
hp-toolbox(UI)[8969]: debug: Connected.
hp-toolbox(UI)[8969]: debug: Starting GUI loop...
hp-toolbox(UI)[8969]: debug: Rescanning device list...
hp-toolbox(UI)[8969]: debug: hp:/net/Photosmart_C6200_series?zc=hpcolor: back_end:hp is_hp:True bus:net model:Photosmart_C6200_series serial: dev_file: host:hpcolor zc:hpcolor port:1
hp-toolbox(UI)[8969]: debug: Cache miss: photosmart_c6200_series
hp-toolbox(UI)[8969]: debug: Reading file: /usr/share/hplip/data/models/models.dat
hp-toolbox(UI)[8969]: debug: Searching for section [photosmart_c6200_series] in file /usr/share/hplip/data/models/models.dat
hp-toolbox(UI)[8969]: debug: Found section [photosmart_c6200_series] in file /usr/share/hplip/data/models/models.dat
hp-toolbox(UI)[8969]: debug: Adds: hp:/net/Photosmart_C6200_series?zc=hpcolor
hp-toolbox(UI)[8969]: debug: Removals (1):
hp-toolbox(UI)[8969]: debug: Updates:
hp-toolbox(UI)[8969]: debug: adding: hp:/net/Photosmart_C6200_series?zc=hpcolor
hp-toolbox(UI)[8969]: debug: Device URI: hp:/net/Photosmart_C6200_series?zc=hpcolor
hp-toolbox(UI)[8969]: debug: Printer: None
hp-toolbox(UI)[8969]: debug: hp:/net/Photosmart_C6200_series?zc=hpcolor: back_end:hp is_hp:True bus:net model:Photosmart_C6200_series serial: dev_file: host:hpcolor zc:hpcolor port:1
hp-toolbox(UI)[8969]: debug: URI: backend=hp, is_hp=True, bus=net, model=Photosmart_C6200_series, serial=, dev=, host=hpcolor, port=1
hp-toolbox(UI)[8969]: debug: Model/UI model: Photosmart_C6200_series/HP Photosmart c6200 Series
hp-toolbox(UI)[8969]: debug: hp:/net/Photosmart_C6200_series?zc=hpcolor: back_end:hp is_hp:True bus:net model:Photosmart_C6200_series serial: dev_file: host:hpcolor zc:hpcolor port:1
hp-toolbox(UI)[8969]: debug: Re-reading CUPS printer queue information.
hp-toolbox(UI)[8969]: debug: Removals (2):
hp-toolbox(UI)[8969]: debug: Re-reading CUPS printer queue information.
hp-toolbox(UI)[8969]: debug: Saving user settings...
hp-toolbox(UI)[8969]: debug: updateDevice(hp:/net/Photosmart_C6200_series?zc=hpcolor)
hp-toolbox(UI)[8969]: debug: Sending event 9010 to com.hplip.StatusService (via dbus)...
hp-toolbox(UI)[8969]: debug: Sending event 700 to hpssd...
hp-toolbox(UI)[8969]: debug: Handling event...
hp-toolbox(UI)[8969]: debug: device_uri=hp:/net/Photosmart_C6200_series?zc=hpcolor
hp-toolbox(UI)[8969]: debug: printer_name=Photosmart_C6200
hp-toolbox(UI)[8969]: debug: event_code=9003
hp-toolbox(UI)[8969]: debug: username=heaven
hp-toolbox(UI)[8969]: debug: job_id=0
hp-toolbox(UI)[8969]: debug: title=
hp-toolbox(UI)[8969]: debug: timedate=1269365991.82
hp-toolbox(UI)[8969]: debug: EVENT_HISTORY_UPDATE (hp:/net/Photosmart_C6200_series?zc=hpcolor)
hp-toolbox(UI)[8969]: debug: updateDevice(hp:/net/Photosmart_C6200_series?zc=hpcolor)
hp-toolbox(UI)[8969]: debug: Re-reading CUPS printer queue information.
hp-toolbox(UI)[8969]: debug: updateCurrentTab()
hp-toolbox(UI)[8969]: debug: hp:/net/Photosmart_C6200_series?zc=hpcolor: back_end:hp is_hp:True bus:net model:Photosmart_C6200_series serial: dev_file: host:hpcolor zc:hpcolor port:1
hp-toolbox(UI)[8969]: debug: Rescanning device list...
hp-toolbox(UI)[8969]: debug: hp:/net/Photosmart_C6200_series?zc=hpcolor: back_end:hp is_hp:True bus:net model:Photosmart_C6200_series serial: dev_file: host:hpcolor zc:hpcolor port:1
hp-toolbox(UI)[8969]: debug: Adds:
hp-toolbox(UI)[8969]: debug: Removals (1):
hp-toolbox(UI)[8969]: debug: Updates: hp:/net/Photosmart_C6200_series?zc=hpcolor
hp-toolbox(UI)[8969]: debug: Removals (2):
hp-toolbox(UI)[8969]: debug: Re-reading CUPS printer queue information.
hp-toolbox(UI)[8969]: debug: Saving user settings...
hp-toolbox(UI)[8969]: debug: updateDevice(hp:/net/Photosmart_C6200_series?zc=hpcolor)
hp-toolbox(UI)[8969]: debug: Sending event 9010 to com.hplip.StatusService (via dbus)...
error: Unable to communicate with device (code=12): hp:/net/Photosmart_C6200_series?zc=hpcolor
error: Device not found
hp-toolbox(UI)[8969]: debug: Handling event...
hp-toolbox(UI)[8969]: debug: device_uri=hp:/net/Photosmart_C6200_series?zc=hpcolor
hp-toolbox(UI)[8969]: debug: printer_name=
hp-toolbox(UI)[8969]: debug: event_code=9003
hp-toolbox(UI)[8969]: debug: username=heaven
hp-toolbox(UI)[8969]: debug: job_id=0
hp-toolbox(UI)[8969]: debug: title=
hp-toolbox(UI)[8969]: debug: timedate=1269366005.51
hp-toolbox(UI)[8969]: debug: EVENT_HISTORY_UPDATE (hp:/net/Photosmart_C6200_series?zc=hpcolor)
hp-toolbox(UI)[8969]: debug: Handling event...
hp-toolbox(UI)[8969]: debug: device_uri=hp:/net/Photosmart_C6200_series?zc=hpcolor
hp-toolbox(UI)[8969]: debug: printer_name=
hp-toolbox(UI)[8969]: debug: event_code=9011
hp-toolbox(UI)[8969]: debug: username=heaven
hp-toolbox(UI)[8969]: debug: job_id=0
hp-toolbox(UI)[8969]: debug: title=
hp-toolbox(UI)[8969]: debug: timedate=1269366005.52
hp-toolbox(UI)[8969]: debug: EVENT_DEVICE_UPDATE_REPLY (hp:/net/Photosmart_C6200_series?zc=hpcolor)
hp-toolbox(UI)[8969]: debug: updateDevice(hp:/net/Photosmart_C6200_series?zc=hpcolor)
hp-toolbox(UI)[8969]: debug: Re-reading CUPS printer queue information.
hp-toolbox(UI)[8969]: debug: updateCurrentTab()
hp-toolbox(UI)[8969]: debug: hp:/net/Photosmart_C6200_series?zc=hpcolor: back_end:hp is_hp:True bus:net model:Photosmart_C6200_series serial: dev_file: host:hpcolor zc:hpcolor port:1
hp-toolbox(UI)[8969]: debug: updateDevice(hp:/net/Photosmart_C6200_series?zc=hpcolor)
hp-toolbox(UI)[8969]: debug: Re-reading CUPS printer queue information.
error: Unable to communicate with device (code=12): hp:/net/Photosmart_C6200_series?zc=hpcolor
error: Device not found
hp-toolbox(UI)[8969]: debug: updateCurrentTab()
hp-toolbox(UI)[8969]: debug: hp:/net/Photosmart_C6200_series?zc=hpcolor: back_end:hp is_hp:True bus:net model:Photosmart_C6200_series serial: dev_file: host:hpcolor zc:hpcolor port:1
hp-toolbox(UI)[8969]: debug: Handling event...
hp-toolbox(UI)[8969]: debug: device_uri=hp:/net/Photosmart_C6200_series?zc=hpcolor
hp-toolbox(UI)[8969]: debug: printer_name=
hp-toolbox(UI)[8969]: debug: event_code=9003
hp-toolbox(UI)[8969]: debug: username=heaven
hp-toolbox(UI)[8969]: debug: job_id=0
hp-toolbox(UI)[8969]: debug: title=
hp-toolbox(UI)[8969]: debug: timedate=1269366029.81
hp-toolbox(UI)[8969]: debug: EVENT_HISTORY_UPDATE (hp:/net/Photosmart_C6200_series?zc=hpcolor)
hp-toolbox(UI)[8969]: debug: Handling event...
hp-toolbox(UI)[8969]: debug: device_uri=hp:/net/Photosmart_C6200_series?zc=hpcolor
hp-toolbox(UI)[8969]: debug: printer_name=
hp-toolbox(UI)[8969]: debug: event_code=9011
hp-toolbox(UI)[8969]: debug: username=heaven
hp-toolbox(UI)[8969]: debug: job_id=0
hp-toolbox(UI)[8969]: debug: title=
hp-toolbox(UI)[8969]: debug: timedate=1269366029.81
hp-toolbox(UI)[8969]: debug: EVENT_DEVICE_UPDATE_REPLY (hp:/net/Photosmart_C6200_series?zc=hpcolor)
hp-toolbox(UI)[8969]: debug: updateDevice(hp:/net/Photosmart_C6200_series?zc=hpcolor)
hp-toolbox(UI)[8969]: debug: Re-reading CUPS printer queue information.
hp-toolbox(UI)[8969]: debug: updateCurrentTab()
hp-toolbox(UI)[8969]: debug: hp:/net/Photosmart_C6200_series?zc=hpcolor: back_end:hp is_hp:True bus:net model:Photosmart_C6200_series serial: dev_file: host:hpcolor zc:hpcolor port:1
Or from skanlite
Skanlite(8992)/KSANE KSaneIface::KSaneWidget::openDevice: sane_open(" "hpaio:/net/Photosmart_C6200_series?zc=hpcolor" ", &handle) failed! status = Error during device I/O
Help me please.
HP Wireless G Print Server: no SNMP, no ports open
This procedure does not work with the "HP Wireless G Print Server" accessory.
How can I use the Deskjet F4280 All-in-One, connected via the "HP Wireless G Print Server", under Linux?
Wireless G Print Server
HPLIP does not currently support the Wireless G Print Server devices.
Sorry for the inconvenience.
Aaron